Privacy policy
Thank you for visiting devanostudio.com. We understand and respect your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit, browse or make a purchase from devanostudio.com (the “Website”).
1. Background
1.1. This document is an electronic record in terms of (i) Information Technology Act, (ii) the rules framed there under as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.2. This Privacy Policy ("Privacy Policy") is published in accordance with: (i) Section 43A of the Information Technology Act, 2000; (ii) Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal information) Rules, 2011 ("SPI Rules"); and (iii) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, that require publishing the privacy policy that is applicable in relation to the access or usage the website.
1.3. This Privacy Policy covers: (i) the type of information collected from the users through the Website; (ii) the purpose, means and modes of usage of such information; (iii) how and to whom such information which has been collected will be disclosed; and (iv) treatment for changes.
1.4. For the purpose of this Privacy Policy, wherever the context so requires "You", "Your", "Customer" or "User" shall mean any natural or legal person who uses the Website for availing services offered by the Website ("Services"). The terms "We", "Us", "Our" shall mean the brand “Devano”.
2.Personal Information We Collect
2.1 For the purpose of this Privacy Policy, "Personal Information" as defined under Section 2(i) of the SPI Rules means, any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
2.2. "Sensitive Personal Information" as defined under Section 3 of the SPI Rules means such personal information which consists of information relating to:
(i) Password;
(ii) financial information such as bank account or credit card or debit card or other payment instrument details;
(iii) physical, psychological and mental health condition;
(iv) biometric information;
(v) any detail relating to the above clauses as provided to body corporate for providing service; and
(vi) any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
2.3 When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
2.4 We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. See section 7 for more details.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- Any other technology/method that maybe engaged by us to collect Device Information
2.5 Additionally when you make a purchase or attempt to make a purchase or avail the services through the Website, we collect certain information from you, including
a) your name,
b) registered account information like User ID, and Password (if applicable),
c) billing address,
d) shipping address,
e) payment information (including domestic or international credit card numbers, debit card numbers, digital wallet information or information of any other payment method/ instrument used),
f) email address,
g) phone number, and
e) all other information required by Us to register the customer on the website or to avail any of the services offered.
We refer to this information as “Order Information”.
2.6 When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information as described above.
2.7 When you visit our site or make or attempt to make a purchase or avail our services offered, we imply that you consent to our collecting of your Personal Information for effectively providing our services.
3. How do we use your personal information?
3.1 We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations and the like). Additionally, we use this Order Information to:
a) Communicate with you and to personalize the said communication;
b) Screen our orders for potential risk or fraud; and
c) When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
d) To contact and coordinate with you for the delivery of orders, returns or exchanges.
e) Any other use which helps us to effectively provide the services offered by us and to improve your shopping experience.
3.2 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site. We may generate analytics about how our customers browse and interact with the Site, shopping and product preferences collected and to assess the success of our marketing and advertising campaigns among other uses. This information is then used to provide you a better shopping experience and targeting for our future campaigns/ activities or the like. You consent to the use of your Personal Information as stated above by providing us the said information.
4. Sharing your personal Information
4.1 We share your Personal Information with third parties to help us use your Personal Information, as described above.
4.2 We use Shopify to power our online store. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Therefore, all terms and policies of Shopify are applicable on you while accessing our website. You can read more about how Shopify uses your Personal Information.
4.3 We also use Google Analytics to help us understand how our customers use the Site. Therefore, all terms and policies of Google are applicable on you while accessing our website. You can read more about how Google uses your Personal Information.
4.4 A part/whole of the Personal Information will be shared with third-party payment gateways for processing of your payments made through our website. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. It is covered under 128-bit encryption. Therefore, all terms and policies of Google are applicable on you while accessing our website. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
4.5 A part/whole of the Personal Information will be shared with third-party shipping companies to ensure successful delivery, pick-up, returns and exchanges of the product(s) and any other processes involved to ensure safe logistical movement of the product(s).
4.6 We may also disclose certain information to third parties solely to help diagnose technical problems, to administer the Website, and improve the quality of the services provided by Us.
4.7 A part/whole of the Personal Information will be shared with third-party apps or service providers that we deal/ engage with/hire for any of the process that helps us to ensure better delivery of the services and to improve your shopping experience. This will be at the complete discretion of the brand and can change at any time without prior notice.
4.8 Please note, once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements and policies before proceeding.
4.9 In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. By using our website and services, you agree to the above stated use of your Personal Information and having accepted the policies of each of the third-party service providers.
4.10 We reserve the right to share your Personal Information to comply with applicable laws and regulations as required, to respond to a subpoena, judicial proceedings, court orders, search warrant or other lawful request for information we receive, or otherwise, where we believe disclosure is necessary to protect our rights, liability, property, interests, etc or to protect someone from injury. This will remain at our sole discretion. By using our website, you consent for the stated information to be shared by us as and when required.
4.11 Any feedback, reviews, comments shared with us on our website, through any of our digital platforms or through any other form of communication, can be used by us freely and in any manner without prior permission and we will not be liable for the same for any reason whatsoever.
4.12 We reserve the right to ask You, at the time of registration with the Website or any time thereafter, for documentary proof of your identity or other data or postings provided by You with respect to the registration or otherwise. In the event You fail to provide us with this information or documentary proof, We reserve the right to refuse registration or to terminate Your user agreement immediately and cease to provide any services to You.
4.13 To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. But do remember that no method of transmission over the Internet or electronic storage is 100% secure despite following industry standards and best practices. You take full responsibility for your Personal Information being disclosed and its use by our website and third-party providers as stated above. We will not be liable for any consequences in case of misuse.
4.14 When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies as deemed necessary.
5. Behavioural advertising
5.1 As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We may share the same with third-party service providers, communications and mobile network operators. However, this disclosure will be limited for use for the said purpose only.
5.2 We use multiple digital platforms for communication, marketing and targeted advertising, including Facebook, Instagram, Google, Youtube, etc. To opt-out from any of the marketing platforms, please reach out to our customer care on customercare@devanostudio.com
5.3 With the User's free and optional consent (for instance, when you sign up for our newsletter, etc), some personal data of the User (i.e. name, surname, e-mail address) may be processed for the purpose of sending the newsletter. Therefore the User will receive a periodic newsletter which will contain information in relation to news and promotions present within the website. In the case of non-consent, the possibility of registering on the Website will not be affected in any way. In the event of consent, the User may at any time revoke the same, by making a request on customercare@devanostudio.com.
6. Do not track
Please note that we do not alter our Website’s data collection and use practices as stated when we see a Do Not Track signal from your browser.
7. Cookies
7.1 The Website uses temporary cookies as stated earlier in clause 2.4, which are files that Your web browser puts on Your system when You visit a website, to store certain information that is not sensitive personal information. The information collected through these cookies is used by Us for the technical administration of the Website, research and development, and to improve the quality of Our services.
7.2. We may use third party cookies to track visitor behaviour and to improve the quality of Our services. However, such cookies will not store any kind of personal information, nor will such information be disclosed to any third party.
7.3. These cookies are intended to be automatically cleared or deleted when the User quits the browser application. You are encouraged to use the "clear cookies" functionality of Your browser to ensure such clearing / deletion, since it is impossible for Us to guarantee, predict or provide for the behaviour of Your system.
7.4. The information We collect with cookies is not sold, rented, or shared with any third parties.
8. Modification of your information
8.1 You are allowed to access personal information as and how we permit and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this, please contact us through the contact us form on our website.
8.2 Note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred to other countries as deemed necessary by the Company/ Website/ Third-Party service providers as stated above and in this Privacy Policy.
9. Data retention
When you place an order through the Site, we will maintain your Order Information for our records for a considerable time as per our sole discretion. In case you want any change/update/deletion in the same, please reach out to us at customercare@devanostudio.com.
10. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
11. Changes in Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons or any other reasons deemed necessary. We reserve the right to update, change or replace any part of this Privacy Policy by posting updates and/or changes to our website, which will take effect immediately. All such changes will be made at full discretion of the company and as deemed necessary. You agree to periodically review the current version of the Privacy Policy as posted on the Website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes wholly. The policy remains final and binding on You and its associated consequences. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
12. Governing Law and Jurisdiction
The Privacy Policy shall be governed by and constructed in accordance with the applicable laws of India without reference to conflict of laws principles. Courts In New Delhi, India shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, this Privacy Policy.
13. Contact us
For more information about our privacy practices, please contact our Privacy Compliance Officer by e‑mail at customercare@devanostudio.com or by mail using the details provided below:
Devano
[Re: Privacy Compliance Officer]
C-57, 1st Floor, Okhla Industrial Area Phase - 1, 110020 New Delhi DL, India
