Refund policy

1) If the product does not fit or you need a different size, you are free to request a return/ exchange of the purchased product(s) within 7 days from receiving the order. If you fail to do so, the brand can refuse any returns and exchanges for the item(s) of your order, part or whole.

2) In case you wish to cancel your order, the same can be done only within 24 hours or before the product is shipped. The brand reserves the right to refuse your cancellation request made after 24 hours.

3) For cancellation, exchange or return requests, please go to your registered account and select cancel/ return order or write to us with your request & order number on customercare@devanostudio.com and our customer care executive will assist you in the same.

4) No cancellation/exchange/return/refund for items purchased from last chance to buy section.

5) Refund amount can be credited back to the original payment method or bank account for COD orders which will have to be shared with us. You can also choose to receive refund via store credits over email which can be used for any future purchase (including sale items) within one year from the date of issue. No refund is provided for additional shipping costs charged.

6) Once the request is processed, a return pickup will be arranged within 2-3 working days at an additional charge of Rs 150 to be paid or deducted in refund/store credits.

7) For international orders, returns & exchanges are not applicable. In case you have received an incorrect/defected/damaged product, please write to us with your concern along with images of the package & the damage within 48 hours from the receipt of the goods. We'll provide full or partial compensation based on the claim accepted from case to case basis. 

7) Refunds for prepaid cancelled orders are made in full by the same means of payment used to make the purchase or by bank transfer and will be processed within 48 hours. However, in usual process, the bank takes up to 7-10 working days for the refund to reflect in your bank account as per their policy. 

8) All products returned for any reason should be in their complete original packaging and in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, and any included manuals, special packaging and labels and tags still attached to the products.

Once we receive the goods, our quality check team will check all returned products to ensure they are in perfect conditions; the product(s) should not be worn/damaged, the sole should not have any marks, abrasions, etc and there should be no marks on the upper or any other part of the product returned. In case the package received is incomplete or product is damaged/worn/altered in any way, you will be charged for any loss of value of the product, and receive no refund/ a part refund, to be decided at complete discretion of the brand, which will be final and binding on the customer. Devano reserves the right to refuse the return/ exchange/ refund request, if any of the above conditions are not met.

The company will not accept any claim from customers for delay in refunding the payment due to procedural delay or reasons beyond our control. In case, there is a delay or a problem with the refund, please write to us at customercare@devanostudio.com with your request.

For size exchanges, we will ship your product in your requested size as per our shipping policy. This can take up to 2 days for products that are in stock. If we are not able to provide your requested size, we will let you know and provide you a refund or store credits for the same as per our refund policy.

We ensure that the products are shipped out in perfect condition and under protective packaging. In a situation where the received products are damaged, non-compliant, faulty or incorrect, you may apply for a refund or replacement of the purchased goods within 48 hours or 2 days from the receipt of the order. We request you to send us an email with your order number on customercare@devanostudio.com with pictures of the product and the package received highlighting the fault/damage. Our customer care executive will assess your request to ensure that it is it legible according to our policies.  We reserve the right to refund faulty products after conducting all quality controls to assess actual non-conformities. If the non-conformity of the product is confirmed, we will process the refund as stated above.

Other non – returnable items include gift cards that are purchased or gifted to you by a third person. In case, the product(s) are marked as gifts or are gifted to you, any return/exchange request will have to be taken up by the person who has purchased the same subject to this policy. We will not be able to assist you otherwise.

Any return/ size exchange/ refund request may or may not attract an additional charge for processing the return request. This is will be at the complete discretion of the brand and can be revised from time to time without any prior notice or information. Please check the returns and refunds page for updates before placing the order. Any person(s) found engaging in frequent returns/exchanges may be blacklisted from placing any further orders or any other activities at the complete discretion of the brand and when deemed necessary. We will not be liable for any inconvenience caused by the same. Your continued use of our website shows acceptance of these terms.